Refund Policy

General Return Policy:

• We offer a 30-day money back guarantee on unused items sold at full price.
• For items purchased with a special discount code or already discounted items, we have a 14-day return and exchange policy.
• Final sale items are not eligible for returns or refunds.
• Customers are responsible for the shipping cost of returning the product.
• All items must be in their original condition and packaging.

Exchanges:

• The fastest way to get the desired item is to return the one you have and make a separate purchase for the new item.

Refunds:

• Once we receive and inspect your return, we will notify you of the approval or rejection of the refund within 5-7 days.
• If approved, the refund will be automatically processed to your original payment method.
• Please note that it may take some time for the refund to be reflected in your account due to processing times by your bank or credit card company.

Return/Refund Policy for Bundles:

• Bundles can be returned or exchanged as a full bundle within 14 days from the receipt of the product.
• Individual products within bundles are not eligible for returns or exchanges.

Damages and Issues:

• Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item or incorrect quantities.
• You have 14 days from the receipt of your order to inform us about any issues.

Discount Codes:

• The welcome discount is applicable to first-time customers only.
• Discount codes cannot be combined with other promotions, coupon codes, or already discounted items. If you have any further questions or need assistance, please contact our support team at info@zuperiorhardware.com.