FAQ

Who is Zuperior Hardware?

Zuperior Hardware is found by an aggressive young guy in 2022, 

Where do you ship to?

We currently ship all across North America!  

How long does it take before my order ships?

We try to keep all our products in stock at all times! If the product is in stock, then we will ship within 3-5 business days( sometimes faster!) If the product is out of stock, then we will email you within 1-2 days  to advise you of the back ordered date. 

Is it hard to install your products?

No! we specifically designed Zuperior Hardware products that even a first timer can install our products extremely easily! All you need is a Phillips head screw driver and you are now an expert! If you have questions about installation, feel free to reach out to our team of experts any time at info@zuperiorhardware.com 

How do I know if your products will fit on my doors?

All our products are manufactured to standard North American specifications to fit on 99% of doors. We offer both 2 3/8” or 2 3/4” backset for standard prebored 2 1/8” holes. If you any questions or concerns our highly qualified team will be more then glad to help! 

Plus, our handles are compatible with European standard specifications, so our products fit 100% of doors in the North America! For information check our blog from here.

How do I care for my products?   

We strongly recommend a quick wipe down of any of our products on a monthly basis with a slightly damp towel. This will make sure it removes finger prints, dust, salt and anything else in your environment. If the product is located outside near the ocean, we recommend bi weekly wipe downs to remove all the salt on the product. NEVER use harsh chemicals or else it will ruin the finish in the long run. 

How do I know the products that I am buying are quality products?   

That’s a very good question! For those who have never bought hardware before, everything may look the same. Did you know you can buy a door handle for $20 and you can even spend $1,000! This is no different then clothing or car purchases. We feel so strongly that you will love our quality, designs and ease of install, we have a 30-day money back guarantee! We know that once you touch our products, you will feel the weight and the quality of each item.

Is my credit card information secure?    

Yes! We use an encryption service to process your payment. Your credit card information is hidden from us and we do not store your credit card information. We use Shopify Payments secure encryption service to process all payments. 

Can I track my package?

We will send a shipping confirmation email once your product is on its way and it will include a tracking link to track your package.

What is your return & exchange policy?

You can click here to see our Return & Exchange Policy. 

What method of payment do you accept?

We currently accept all of the main credit cards - Visa, MasterCard, and Amex. We also accept PayPal and Sezzle! You may finance your payments interest free over 4 payments.

Do you have a wholesale program? 

Zuperior Hardware is always looking for great distributor partnerships with people like yourself! Please contact us at info@zuperiorhardware.com  and one of our specialists will be in touch with you. 

Do you provide special pricing for designers/ architects/ contractors/ developers?  

Yes! Of course, we do! Feel free to reach out to info@zuperiorhardware.com  and one of our specialists will be more then happy to assist you!  

What is your warranty policy?

For a period of ten (10) years from the date of purchase EXPLORE HARDWARE warrants that all items sold are free of any defect of material and manufacturing.  This warranty is limited to the original purchaser only and is non-transferable.  Upon return of the product(s) under warranty with original proof of purchase and subject to our findings after inspection, we will supply a suitable replacement if available or, if the style is no longer available, a credit equivalent to the original purchase price which may be used to purchase additional items. For more information on our warranty, please visit the Terms and Conditions page on our website  

Need help with Installation?

Download the installation help here. 

Do you offer sales or discounts?

- Yes, we do! The items on sale will show a percentage icon in red. We offer a welcome discount for one time use for those who subscribe and provide a discount code at the top of our website. Codes are only valid for one time use and only on regular priced items.